Welcome to The Doggie Shop! These terms and conditions govern your use of our website and the purchase of any products or services from us. Please read these terms carefully before using our website and placing an order. By using our website and placing an order, you agree to be bound by these terms and conditions. If you do not agree to these terms, you should not use our website or place an order.
1.1. In these terms and conditions, the following definitions apply:
(a) “we”, “us”, “our” means The Doggie Shop.
(b) “you”, “your” means the customer placing an order on our website.
(c) “website” means our website located at www.thedoggieshop.com.
(d) “products” means any goods or services that we offer for sale on our website.
(e) “order” means an order placed by you on our website for one or more products.
2.1. By placing an order on our website, you are making an offer to purchase the products selected in accordance with these terms and conditions.
2.2. All orders are subject to availability and acceptance by us. We reserve the right to reject any order at any time without giving any reason.
2.3. You must be at least 18 years old to place an order on our website.
2.4. When you place an order, we will send you an email to confirm that we have received your order. This email does not constitute acceptance of your order. Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that the products have been dispatched to you.
2.5. We reserve the right to cancel or refuse any order if there is an error in the description or price of any product on our website.
- Price and Payment
3.1. The price of the products will be as shown on our website at the time you place your order.
3.2. The price shown on our website includes any applicable taxes, but excludes delivery charges.
3.3. We accept payment by credit or debit card, or any other payment method shown on our website.
3.4. Payment for the products and all applicable delivery charges must be made at the time of placing your order.
3.5. We reserve the right to change the price of any product on our website at any time without prior notice.
4.1. We will deliver the products to the address you provide when placing your order.
4.2. We will make every effort to deliver the products within the estimated delivery timescale, but we do not guarantee delivery on a particular date or time.
4.3. If we are unable to deliver the products within the estimated delivery timescale for any reason, we will notify you as soon as possible and give you the option to cancel your order or choose an alternative delivery date.
4.4. If you fail to take delivery of the products or fail to provide us with adequate delivery instructions, we may cancel your order and retain the products.
4.5. Delivery charges will be as shown on our website at the time you place your order.
- Returns and Refunds
5.1. If you are not completely satisfied with the products you have received, you may return them to us within 14 days of delivery for a full refund or exchange.
5.2. The products must be returned in their original condition and packaging, and you must obtain proof of postage.
5.3. We will not refund any delivery charges unless the products are faulty or have been incorrectly described on our website.
5.4. We will process any refund due to you as soon as possible and, in any event, within 14 days of receiving the returned products. We will refund the original payment method used to purchase the products.
- Intellectual Property Rights
6.1. All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of The Doggie Shop or our content suppliers and is protected by copyright laws.
6.2. You may not use any of the content on our website without our prior written consent.
6.3. You may print or download extracts of the content on our website for your personal use only. You may not modify any of the content on our website or use it for any commercial purpose without our prior written consent.
- Limitation of Liability
7.1. Nothing in these terms and conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
7.2. Subject to clause 7.1, we shall not be liable for any loss or damage arising out of or in connection with your use of our website or the purchase of any products or services from us, including but not limited to:
(a) any indirect or consequential loss or damage;
(b) any loss of profit, revenue, or business;
(c) any loss of or damage to data; or
(d) any loss of or damage to goodwill or reputation.
7.3. Subject to clause 7.1, our total liability to you in respect of all losses arising out of or in connection with these terms and conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total price paid by you for the products.
8.1. These terms and conditions constitute the entire agreement between you and us and supersede all previous agreements, arrangements, or understandings between us.
8.2. If any provision of these terms and conditions is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired.
8.3. We may amend these terms and conditions at any time by posting a new version on our website. Your continued use of our website after any such amendment constitutes your acceptance of the new terms and conditions.
8.4. These terms and conditions shall be governed by and construed in accordance with English law, and the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions.