Shipping & Returns

Shipping Cost & Times

All orders come with tracking – please allow 24-48hrs for dispatch after payment.

US 2-5 BUSINESS DAYS – FREE 
EUROPE 5-10 BUSINESS DAYS – $20
CANADA 5-10 BUSINESS DAYS – $10
AUSTRALIA 10 BUSINESS DAYS – $20 
REST OF THE WORLD UP TO 15 BUSINESS DAYS – $20

To be eligible for free shipping, all orders must be over $49+. If you have any questions, we welcome you to contact us via our contact us page or messenger.  

The Doggie Shop a 14-day return policy, which means you have 14 days after receiving your product to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

This rarely happens but in case it does, we want to be there to assist the best we can. Please inspect your order upon taking delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please make sure you attach photos. 

The Doggie Shop strives to provide high-quality products that meet the needs of our customers and their pets. However, there are certain items that are non-returnable due to hygiene and safety concerns. These items include pet food, treats, supplements, grooming products, and any items that come into contact with the pet’s body, such as collars, harnesses, and leashes. We take the health and safety of our customers’ pets very seriously, and we cannot accept returns on these items once they have been opened or used. We appreciate our customers’ understanding and cooperation in this matter, as it allows us to maintain the highest standards of hygiene and safety in our store.