We charge a $5 flat rate fee for delivery anywhere in
Australia. Please allow up to 4-6 business days for metro areas, and up to 7-10 business days for remote regions. Feel free to contact us if you
have any questions.
Please note that this flat rate fee may change, we will always strive to provide value and a seamless customer experience.
Welcome to our returns page. Here, you'll find all the information you need about our return policies and how to initiate a return.
Returns Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
After 14-days of purchase, your return won't be accepted.
Initiating a Return
If you need to return an item, please contact our customer support team at paw@thedoggie.shop. Provide your order number and details about the product you would like to return. We will guide you through the return process.
Return Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Exchanges
If you need to exchange an item, please contact our customer support team. We will guide you through the exchange process.
Contact Us
If you have any questions or concerns about your return, feel free to contact our customer support team at support@example.com.